@article{oai:shizuoka.repo.nii.ac.jp:00008366,
 author = {安原, 裕子},
 journal = {技術報告},
 month = {Mar},
 note = {application/pdf},
 pages = {5--8},
 title = {ユーザサービスの質向上のための取り組み},
 volume = {20},
 year = {2015}
}